SAS^® Customer Intelligence creates contact history for each scheduled occurrence of a recurring campaign identified by the occurrence number. However, if the number of expected occurrences defined in SAS Customer Intelligence Studio is less that the number of occurrences actually scheduled, then contact history could be compromised and contact history lost.

This problem occurs when the SAS Customer Intellegence Studio user requests that a number of occurrences (let us say 5) are required for a recurring campaign. This request is then submitted to the Scheduling Administrator. The Administrator then decides that more occurrences are, in fact, needed (say 10) and changes the schedule in SAS^® Management Console to reflect this before committing the campaign to the scheduler.

The contact history will be updated correctly up to and including (in this example) the fifth occurrence. However, when the sixth or subsequent occurrences are executed, if creating new contact history, the contact history for the 5th occurrence will be overwritten instead. The original data is lost and the seventh occurrence will overwrite the fifth and sixth, and so on.

In order to avoid this problem, ensure that the schedules in SAS Customer Intelligence Studio and SAS Management Console are kept synchronized.

Select the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 5.1 is available at: